Thursday, 5 January 2017

WatsupEliz FAQ

This is WatsupEliz? What do I do here?

WatsupEliz is a messaging app with a focus on speed and security, it’s super-fast, simple and free. You can use WatsupEliz on all your devices at the same time — your messages sync seamlessly across any number of your phones, tablets or computers.
With WatsupEliz, you can send messages, photos, videos and files of any type (doc, zip, mp3, etc), as well as create groups for up to 5000 people or channel for broadcasting to unlimited audiences. You can write to your phone contacts and find people by
their usernames. As a result,WatsupEliz is like SMS and email combined — and can take care of all your personal or business messaging needs.

Q: Who is WatsupEliz for?

WatsupEliz is for everyone who wants fast and reliable messaging. Business users and small teams may like the large groups, desktop apps and powerful file sharing options. Since WatsupEliz groups can have up to 5000 members, we support replies, mentions and hashtags that help maintain order and keep communication in large communities efficient.
In case you're more into pictures, WatsupEliz has animated gif search, a state of the art photo editor and an open sticker platform (find some cool stickers here or here). What‘s more, there is no need to worry about disk space on your device. With WatsupEliz's cloud support and cache management options, WatsupEliz can take up nearly zerospace on your phone.

Q: How is WatsupEliz different from WhatsApp?

Unlike WhatsApp,WatsupEliz is a cloud-based messenger with seamless sync. As a result, you can access your messages from several devices at once, including tablets and computers, and share an unlimited number of photos, videos and files (doc, zip, mp3, etc.) of up to 1,5 GB each. And if you don't want to store that data on your device, you can always keep it in the cloud.
Thanks to our multi-data center infrastructure and encryption,WatsupEliz is faster and way more secure.

Q: What are your thoughts on internet privacy?

Big internet companies like Facebook or Google have effectively hijacked the privacy discourse in the recent years. Their marketers managed to convince the public that the most important things about privacy are superficial tools that allow hiding your public posts or your profile pictures from the people around you. Adding these superficial tools enables companies to calm down the public and change nothing in how they are turning over private data to marketers and other third parties.
At WatsupEliz we think that the two most important components of Internet privacy should be instead:
  1. Protecting your private conversations from snooping third parties, such as officials, employers, etc.
  2. Protecting your personal data from third parties, such as marketers, advertisers, etc.
This is what everybody should care about, and these are some of our top priorities. WatsupEliz's  aim is to create a truly free messenger, without the usual caveats. This means that instead of diverting public attention with low-impact settings, we can afford to focus on the real privacy issues that exist in the modern world.

WatsupEliz Basics

Q: Who can I write to?

You can write to people who are in your phone contacts and have WatsupEliz and WatsupEliz.
You can also select a public username for your WatsupElz account. Other people will be able to search and find you by that username — and send messages to you even if they don't know your number.

Q: How do I know who in my contacts has WatsupEliz?

Your contacts, who have WatsupEliz, are shown at the top of your Contacts. They also have pictures.

Q: How do I invite my friends?

iOS: The basic invitations are simple SMS messages. They will be charged as standard outgoing SMS by your carrier (unless sent via iMessage). Naturally, you have other options to bring your friends here. Try sending them a download link via any other messaging service: email, Facebook, WhatsApp, an actual watsupEliz — you name it.
Android: Open the app menu (swipe right in chats list) — Invite Friends. Then choose an application via which you would like to send out invitations.
Windows Phone: Go to Contacts — Invite Friends. Then choose an application via which you would like to send out invitations.

Q: What do the green checks mean?

One check — message delivered to the WatsupEliz cloud and your friend has been notified if he allows notifications.
Two checks — message read (your friend opened WatsupEliz and opened the conversation with the message).
We don‘t have a ’delivered to device' status for messages because WatsupEliz can run on as many devices as you want. So which particular one would that check mean?

Q: Can I hide my ‘last seen’ time?

You can choose who sees this info in privacy and security settings.
Remember that you won‘t see Last Seen timestamps for people with whom you don’t share your own. You will, however, see an approximate last seen value. This keeps stalkers away but makes it possible to understand whether a person is reachable over WatsupEliz. There are four possible approximate values:
  • Last seen recently — covers anything between 1 second and 2-3 days
  • Last seen within a week — between 2-3 and seven days
  • Last seen within a month — between 6-7 days and a month
  • Last seen long time ago — more than a month (this is also always shown to blocked users)

Q: Who can see me ‘online’?

The last seen rules apply to your online status as well. People can only see you online if you're sharing your last seen status with them. There is one exception to this: people will be able to see you online for a brief period when you send them a message in a one-on-one chat or in a group where you both are members.

Q: Can I make calls or video calls via WatsupEliz?

We specialize in sending messages, large media and files — and we do this better than anyone out there. There are still many things that we can revolutionize in messaging. And messaging is obviously trending at the moment, so our focus remains in that area for now. But if insisted you can send audio and video to friends

Groups, Supergroups, and Channels

Q: What makes WatsupEliz groups cool?

WatsupEliz groups can have up to 5000 members each and are extremely powerful communication tools. Here are a few key features that make them stand out in the messaging world:
Unified history
Edit your messages after posting, delete them so that they disappear for everyone.
Cross-platform availability
Access your messages anytime, from any number of your mobile or desktop devices.
Instant search
Find the message you're looking for, even among millions.
Replies, mentions, hashtags
Easily trace a conversation and keep communication efficient, no matter the group size.
Smart notifications
Mute the group to get notifications only when people mention you or reply to your messages.
Pinned messages
You can pin any message to be displayed at the top of the chat screen. All members will get a notification — even if they muted ordinary messages from your group.
Moderation tools
Appoint administrators that can mass-delete messages, control membership, and pin important messages.
File sharing
Send and receive files of any type, up to 1,5 GB in size each, access them instantly on your other devices.
Customization via bots
Create custom tools for any specific needs using our Bot API and Inline Bots.

Q: What's the difference between groups, supergroups, and channels?

WatsupEliz groups are ideal for sharing stuff with friends and family or collaboration in small teams, they can have up to 200 members and by default everyone can add new people and edit the name and group photo.
If your group grows to a very large community, you can upgrade it into a more centralized supergroup.Supergroups can have up to 5000 members and have a unified history, so deleted messages will always disappear for everyone. You can also pin important messages to the top of the screen so that all memebers can see them, including those who have just joined.
Channels are a tool for broadcasting public messages to large audiences. In fact, a channel can have an unlimited number of members. When you post in a channel, the message is signed with the channel's name and photo and not your own.

Q: How do I create a group?

iOS: Start a new message (tap the icon in the top right corner in Chats). Then ‘New Group’.
Android: Tap the circular pencil icon in the chats list. Then ‘New Group’.
Windows Phone: Tap the “+” button on the bottom bar. Then ‘New Group’.

Q: Can I assign administrators?

WatsupEliz groups are democratic by design. Everyone can invite new members and change the group‘s name and photo, which is ideal for small bands of friends or coworkers. For larger communities that need more administration, we’ve introduced a special restricted mode.
In the restricted mode, only administrators can add new people and change the name and photo of the group. Admins also have the power to remove other members from the group.
iOS: Go to Group Info (tap the photo in the top right corner on the group‘s chat screen) — Edit — Add Admins. Disable ’All Members Are Admins' and appoint admins from the list.
Android: Go to Group Info (tap the name in the header) — … (in the top right corner) — Set Admins. Disable ‘All Members Are Admins’ and appoint admins from the list.
WP: Go to Group Info (tap the name in the header) — … (in the bottom right corner) — Set Admins. Disable ‘All Members Are Admins’ and appoint people from the list.

Q: How do I add more members? What's an invite link?

You can add your contacts, or using search by username.
It is easy to migrate existing groups to WatsupEliz by sending people an invite link. To create an invite link, go to Group Info — Add Member — Invite to Group via Link.
Anyone who has WatsupEliz  installed will be able to join your group by following this link. If you choose to revoke the link, it will stop working immediately.

Q: What are usernames? How do I get one?

You can set up a public username on WatsupEliz  It then becomes possible for other users to find you by that username — you will appear in contacts search under ‘global results’. Please note that people who find you will be able to send you messages, even if they don't know your number. If you are not comfortable with this, we advise against setting up a username in WatsupEliz.
You can set up a username in Settings and use the universal search box in the chats list to search for chats, messages, and usernames.

You can use a-z, 0-9 and underscores. Usernames are case-insensitive, but WatsupEliz will store your capitalization preferences (e.g. WatsupEliz and WatsupEliz is the same user). The username must be at least five characters long.

Q: Do I need a username?

You don‘t have to get one. Remember that WatsupEliz usernames are public and choosing a username on WatsupEliz makes it possible for people to find you in global search and send you messages even if they don’t have your number. If you are not comfortable with this, we advise against setting up a username.

Q: If someone finds me by username, messages and I reply — will they know my number?

No. Neither party will see another‘s phone number. This is similar to the case when you message a person who you’ve met in a WatsupEliz group.
There is one exception to this: just as in the case of all WatsupEliz messages, if you have somebody‘s number saved as a contact and you send them a message, your number also becomes visible to them. Just like with SMS. This happens regardless of how you open the conversation with that person — via the contacts menu, global search by username, WatsupEliz me link, or from a group’s members page.

Q: How do I delete my username?

Go to Settings and save an empty username. This will remove your username; people will no longer be able to find you via search. This will not affect existing conversations.

Q: What do I do if my username is taken?

WatsupEliz usernames are distributed on a first come — first serve basis.
We understand that certain usernames are part of an online identity for some of us. If your desired username is already taken, we will be happy to help you acquire it for your account or channel, provided that you have that same username on at least two of these services: Facebook, Twitter, Instagram.
Due to the fact that one account can register multiple bot and channel usernames, we reserve the right to recall usernames assigned to unused bots and channels, as well as openly squatted usernames.
Please contact our in-app Support if you have more questions (Settings — Ask a question). Notice that we rely onvolunteers support in WatsupEliz (so please be nice). Ping us on Twitter if you get no response within a day or so.


If you're a developer, you may find our Bots FAQ more useful.

Q: Are bots safe?

Yes. Bots are no different from human users that you meet in groups for example. They can see your public name and profile pictures, and they can see messages you send to them, that's it. They don't see your phone number (unless you decide to give it to them yourself).
Naturally, any bot should be treated as a stranger — don't give them your passwords, WatsupEliz codes or bank account numbers, even if they ask nicely. Also, be careful when opening files sent by bots, same as you would deal with ordinary humans. Example: If a bot sent us a file called OpenMe.exe, we probably wouldn't open it.

Q: If I add a bot to my group, can it read my messages?

Bots can work in two modes when you add them to groups. By default, bots only see messages that are meant for them. In this case, you‘ll see ’has no access to messages' in the group members list next to the bot.
Some bots need more information to work, so developers may disable privacy mode. In this case, the bot will see all messages sent to the group, and you will see ‘has access to messages’ in the members list next to the bot.

If your group contains very sensitive information, maybe it‘s better to avoid adding bots you don’t trust 100%.

Q: Do you have official bots?

Sorry, we don‘t have any official bots and don’t build them ourselves. We‘ve mentioned a few bots created by the platform’s beta testers in our blog. Maybe you'll like them?


If you are an advanced user, you may find our FAQ for the Technically Inclined useful as well.

Q: How secure is WatsupEliz?

WatsupEliz is more secure than mass market messengers like WhatsApp and Line. We are based on the MTProto protocol , built upon time-tested algorithms to make security compatible with high-speed delivery and reliability on weak connections. We are continuously working with the community to improve the security of our protocol and clients.

Q: What if I’m more paranoid than your regular user?

We've got you covered. WatsupEliz’s special secret chats use end-to-end encryption, leave no trace on our servers, support self-destructing messages and don’t allow forwarding. On top of this, secret chats are not part of the WatsupEliz cloud and can only be accessed on their devices of origin.

Q: So how do you encrypt data?

We support two layers of secure encryption. Server-client encryption is used in Cloud Chats (private and group chats), Secret Chats use an additional layer of client-client encryption. All data, regardless of type, is encrypted in the same way — be it text, media or files.
Our encryption is based on 256-bit symmetric AES encryption, 2048-bit RSA encryption, and Diffie–Hellman secure key exchange. You can find more info in the Advanced FAQ.

Q: Do I need to trust WatsupEliz for this to be secure?

When it comes to secret chats, you don‘t — just make sure that the visualized key of your secret chat matches the one in your friend’s secret chat settings. More about this below.

Q: What if my hacker friend says they could decipher WatsupEliz messages?

Anyone who claims that  WatsupEliz messages can be deciphered is welcome to prove that claim in our competition and win $300,000.

Q: Can WatsupEliz protect me against everything?

 WatsupEliz can help when it comes to data transfer and secure communication. This means that all data (including media and files) that you send and receive via WatsupEliz cannot be deciphered when intercepted by your ISP, network administrator or other third parties.
But please remember that we cannot protect you from your own mother if she takes your unlocked phone without a passcode. Or from your IT-department if they access your computer at work. Or from any other people that get physical or root access to your phones or computers running WatsupEliz.
If you have reasons to worry about your personal security, we strongly recommend using only Secret Chats in official or at least verifiable open-source apps for sensitive information, preferably with a self-destruct timer. We also recommend enabling 2-Step Verification and setting up a strong passcode to lock your app, you will find both options in Settings — Privacy and Security.

Q: How does 2-Step Verification work?

Logging in with an SMS code is an industry standard in messaging, but if you're looking for more security or have reasons to doubt your mobile carrier or government, we recommend protecting your cloud chats with an additional password.
You can do this in Settings – Privacy and Security – 2-Step Verification. Once enabled, you will need both an SMS code and a password to log in. You can also set up a recovery email address that will help regain access, should you forget your password. If you do so, please remember that it's important that the recovery email account is also protected with a strong password and 2-Step Verification when possible.
Check this out for tips on creating a strong password that is easy to remember.

Q: Why can jailbroken and rooted devices be dangerous?

Using a rooted or jailbroken device makes it easier for a potential attacker to gain full administrative control over your device — root access.
A user with root access can easily bypass security features built into the operating system, read process memory or access restricted areas, such as the internal storage. Once an attacker has root access, any efforts to mitigate threats become futile. No application can be called safe under these circumstances, no matter how strong the encryption.

Secret Chats

Q: How are secret chats different?

Secret chats are meant for people who want more secrecy than the average fella. All messages in secret chats use end-to-end encryption. This means only you and the recipient can read those messages — nobody else can decipher them, including us here at WatsupEliz (more on this here). Messages cannot be forwarded from secret chats. And when you delete messages on your side of the conversation, the app on the other side of the secret chat will be ordered to delete them as well.
You can order your messages, photos, videos and files to self-destruct in a set amount of time after they have been read or opened by the recipient. The message will then disappear from both your and your friend's devices.
All secret chats in WatsupEliz are device-specific and are not part of the WatsupEliz cloud. This means you can only access messages in a secret chat from their device of origin. They are safe for as long as your device is safe in your pocket.

Q: How do I start a secret chat?

iOS: Start a new message (tap the icon in the top-right corner in Messages). Then ‘New secret chat’.
Android: Swipe right to open the menu, then ‘New secret chat’.
WP: Tap + in the chats list, then ‘New secret chat’.
Remember that WatsupEliz secret chats are device-specific. If you start a secret chat with a friend on one of your devices, this chat will only be available on that device. If you log out, you will lose all your secret chats. You can create as many different secret chats with the same contact as you like.

Q: How do self-destructing messages work?

The Self-Destruct Timer is available for Secret Chats only. To set the timer, simply tap the clock icon (in the input field on iOS, top bar on Android, chat info page on WP), and then Set Self-Destruct Timer to the desired time limit. The clock starts ticking the moment the message is displayed on the recipient's screen (gets two green checks). As soon as the time runs out, the message disappears from both devices.
Photos sent with short self-destruct timers (< 1 minute) can only be viewed while you're holding your finger on them — and we will try to send a notification whenever a screenshot is taken.
Please note that the timer only applies to messages that were sent after the timer was set. It has no effect on earlier messages.

Q: Can I be certain that my conversation partner doesn't take a screenshot?

Unfortunately, there is no bulletproof way of detecting screenshots on certain systems (most notably, some Android and Windows Phone devices). We will make every effort to alert you about screenshots taken in your Secret Chats, but it may still be possible to bypass such notifications and take screenshots silently. We advise to share sensitive information only with people you trust. After all, nobody can stop a person from taking a picture of their screen with a different device or an old school camera.

Q: What‘s this ’Encryption Key' thing?

When a secret chat is created, the participating devices exchange encryption keys using the so-called Diffie-Hellman key exchange. After the secure end-to-end connection has been established, we generate a picture that visualizes the encryption key for your chat. You can then compare this image with the one your friend has — if the two images are the same, you can be sure that the secret chat is secure, and no man-in-the-middle attack can succeed.
Newer versions of WatsupEliz apps will show a larger picture along with a textual representation of the key (this is not the key itself, of course!) when both participants are using an updated app.
Always compare visualizations using a channel that is known to be secure — it's safest if you do this in person, in an offline meeting with the conversation partner.

Q: Why not just make all chats ‘secret’?

All WatsupEliz messages are always securely encrypted. Messages in Secret Chats use client-client encryption, while Cloud Chats use client-server/server-client encryption and are stored encrypted in the WatsupEliz Cloud. This enables your cloud messages to be both secure and immediately accessible from any of your devices – even if you lose your device altogether.
The problem of restoring access to your chat history on a newly connected device (e.g. when you lose your phone) does not have an elegant solution in the end-to-end encryption paradigm. At the same time, reliable backups are an essential feature for any mass-market messenger. To solve this problem, some applications (like Whatsapp and Viber) allow unencrypted backups that put their users' privacy at risk – even if they do not enable backups themselves. Other apps ignore the need for backups altogether and fade into oblivion before ever reaching a million users.
We opted for a third approach by offering two distinct types of chats. WatsupEliz disables default system backups and provides all users with an integrated security-focused backup solution in the form of Cloud Chats. Meanwhile, the separate entity of Secret Chats gives you full control over the data you do not want to be stored.
This allows WatsupEliz to be widely adopted in broad circles, not just by activists and dissidents so that the simple fact of using WatsupEliz does not mark users as targets for heightened surveillance in certain countries. We are convinced that the separation of conversations into Cloud and Secret chats represents the most secure solution currently possible for a massively popular messaging application.

Deeper questions

Q: Why not open source everything?

All code will be released eventually. We started with the most useful parts — a well-documented API that allows developers to build new WatsupEliz apps, and open source clients that can be verified by security specialists.

Q: Can I translate WatsupEliz?

WatsupEliz is officially available in English, Spanish, German, Dutch, Italian, Arabic, Portuguese and Korean on most platforms.
We are gradually expanding the list of official languages built into the apps, but there are other options as well. WatsupEliz apps support external language packs. The .xml files for the Android app and Localizable.strings files for iOS can be downloaded from this Transifex page. Of course, you can also change the language files in any way you like and thus create your own personal WatsupEliz localization.
To apply an external language pack, send (or receive) the file via WatsupEliz (attached as ‘file’), download it, then tap on it to see the menu (on Android: tap on … in the upper right corner of the doc bubble) then select ‘Apply localization file’. You will see a language selection menu with the language from the file as one of the options. Yes, this is quite tricky, we'll simplify the process at some point in the future.

Q: Can I help?

Yes, we are always looking for volunteers to help us with user support. If you would be interested in answering questions about WatsupEliz to users from your country, contact our auditions account.

Your Account

Q: How do I log out?

Remember, that you can use WatsupEliz on as many devices at the same time, as you like. If you log out, you don't lose your cloud messages. However, you will lose all your Secret Chats and all messages inside them when you log out. Note that logging out doesn‘t trigger remote deletion of your secret chat messages on your partner’s device — to do that, choose ‘clear history’ first.
iOS: Go to Settings, then Edit, then Log out.
Android, Windows Phone: Go to Settings, then Log out.

Q: How do I change my phone number?

You can change your number in WatsupEliz and keep everything, including all your contacts, messages, and media from the WatsupEliz cloud, as well as all your Secret Chats on all devices.
Important: Your mutual contacts (people in your contacts who also have your number) will get your new number added to your contact in their address book unless you have blocked them in WatsupEliz. This makes changing numbers even easier.
To change your number, go to Settings, then tap on your phone number (just above the username), then ‘Change Number’. If you already have a different WatsupEliz account on the target number, you'll need to delete that account first.

Q: How do I delete my account?

If you would like to delete your account, you can do this on the deactivation page. Deleting your account permanently removes all your messagesgroups and contacts. This action must be confirmed via your WatsupEliz account and cannot be undone.
We recommend using a non-mobile browser for this process.
Note that you'll receive the code via WatsupEliz, not SMS.

Q: What happens if I delete my account?

As was just mentioned above, all your data will be flushed from our system: all messages, groups, and contacts associated with your account will be deleted. That said, your contacts will still be able to chat in the groups that you have created, and they will still have their copy of the messages you sent them. So if you want to send messages that can vanish without a trace, try using our self-destruct timer instead.
Your supergroups, bots, and channels will be deleted completely, together with all the messages for all users. All usernames associated with your account, including bot and channel usernames, will be freed.
Termination of a WatsupEliz account is irreversible. If you sign up again, you will appear as a new user and will not get your history, contacts or groups back. People, who have your phone number in their contacts, will be notified. The new user will be displayed as a separate conversation in their messages list and their conversation history with this new user will be empty.

Q: How does account self-destruction work?

WatsupEliz is not a commercial organization, and we value our disk space greatly. If you stop using WatsupEliz and do not log in for at least six months, your account will be deleted along with all messages, media, contacts and every other piece of data you store in the WatsupEliz loud. You can change the exact period after which your inactive account will self-destruct in Settings.

Q: My phone was stolen. What do I do?

First of all, sorry about your phone. Unfortunately, the phone number is the only way for us to identify a WatsupEliz user at the moment. We don‘t collect additional information about you, so whoever has the number, has the account. This means we can’t help you unless you have access either to the phone number or to WatsupEliz itself on any of your devices.
I have access to WatsupEliz on another device
  1. Go to WatsupEliz Settings — Privacy and Security and turn on Two-Step Verification. This way the phone number alone will not be enough to log in to your account.
  2. Go to Settings — Privacy and Security — Active Sessions and terminate your WatsupEliz session on the old device. Whoever has your phone will not be able to log in again, since they don't know your password.
  3. Contact your phone provider, so that they block your old SIM and issue a new one with your number.
  4. If you decide to switch to a new phone number, don't forget to go to Settings, tap on your phone number and change your WatsupEliz number to the new one.
I don't have access to WatsupEliz on any other devices
  1. First and foremost, you need to contact your phone provider, so that they block your old SIM and issue a new one with your number.
  2. Wait till you receive your new SIM with the old number, log in to WatsupEliz  then go to Settings — Privacy and Security — Active Sessions and terminate your WatsupEliz session on the old device.


Login and SMS

Please make sure you are entering your mobile phone number in the international format. I.e.: +(country code)(city or carrier code)(your number).
If you are having registration or login problems, please contact us using this form.

Notification problems

  1. Go toWatsupEliz Settings — Notifications and Sounds, make sure that notifications are ON in WatsupEliz.
  2. Check that notifications are ON in phone Settings.
  3. Check, whether contact or group is muted.
  4. Shut down WatsupEliz (go to home screen, double tap home button, kill WatsupEliz (swipe upwards), then go to phone settings, set the alert style for WatsupEliz to NONE. Relaunch WatsupEliz, go to phone settings, set alert style back to banners.
We currently have two types of notifications on Android: GCM and our own custom notification service that is independent from Google. Note that Google notifications (GCM) just won‘t work properly on some Android devices. The WatsupEliz notification service is reliable but requires additional battery resources. It doesn’t and shouldn't take much, though, so please report all drastic battery-draining cases immediately.
  1. Go to WatsupEliz Settings — Notifications and Sounds, make sure that notifications are ON.
  2. Check, whether contact or group is muted.
  3. If the WatsupEliz Notifications Service is disabled, make sure Google Play Services are installed on your phone.
  4. If the WatsupEliz Notifications Service is enabled and your phone uses some battery saving software, make sure that WatsupEliz is whitelisted in that application.
NOTE: Huawei and Xiaomi devices have evil task killer services that interfere with the WatsupEliz notification service. For our notifications to work, you need to add WatsupEliz to allowed apps in those devices' security settings. Huawei: Phone Manager App > Protected Apps > Add WatsupEliz to the list. Xiaomi: Services > Security > Permissions > Autostart, find WatsupEliz and enable autostart.
Windows Phone:
  1. Go to WatsupEliz Settings — Notifications and Sounds, make sure that notifications are ON in WatsupEliz.
  2. Check that notifications are ON in phone Settings.
  3. Check, whether contact or group is muted.
  4. Try Settings > Notifications > Reset notifications.
  5. Shut down WatsupEliz (hold back button, kill WatsupEliz (swipe downwards), then go to phone settings, notifications and actions, deactivate WatsupEliz. Relaunch WatsupEliz  go to phone settings, Notifications and Actions, set alert back to ON.

Problems with contacts

If you know your friends have WatsupEliz  but you can't see them — or they appear as numbers instead of names.
  1. Force quit the app (double tap home button, then swipe up on WatsupEliz , then relaunch and check if it helped.
  2. If that doesn't help, temporarily change the name of the contact in phone contacts (add a few symbols, then change back again).
  3. If that doesn’t work, re-login: Settings – Edit – Log Out. Remember that logging out kills all your Secret Chats. Then log in again.
  1. Make sure you are using the latest version of the app.
  2. Relaunch the app (by terminating it from processes list and launching again).
  3. Temporarily change the name of the contact in phone contacts (add a few symbols, then change back again).
  4. If that didn't help, try to re-login.
Windows Phone:
  1. Make sure you are using the latest version of the app.
  2. Relaunch the app (hold back button, swipe downwards to kill WatsupEliz, then launch again).
  3. Temporarily change the name of the contact in phone contacts (add a few symbols, then change back again).
  4. If that didn't help, try to re-login.

Deleting contacts on Android and WP

To delete a contact, open a chat with the person, tap on their profile photo in the top area of the chat screen, then:
Android: Tap on ‘…’ in the top right corner — ‘Delete’.
WindowsPhone: Tap on the pen icon — ‘Delete’.
If you want to delete the contact completely, make sure you also delete them from your phone contacts. WatsupEliz stays in sync and will add the contact back if you don't.

Where did my Secret Chat messages go?

Secret Chats are established between the two devices they were created on. This means that all those messages are not available in the cloud and cannot be accessed on other devices.
Moreover, Secret Chats are also tied to your current login session on the device. If you log out and in again, you will lose all your Secret Chats.

Can't send messages to non-contacts

When users report unwanted messages from a WatsupEliz account, we apply a limit: Reported accounts can only send messages to people who have their number saved as a contact.
This means that if you randomly contact people you don't know and send them annoying messages, you may lose the ability to do so in the future.

 WatsupEliz Support

If you have any other questions, please contact WatsupEliz Support (in WatsupEliz go to Settings — Ask a question). Note that we rely on volunteers for support.
If you can't log in to your account, please use this form.

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